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Twitter just made it easier for your business to join the twitterverse

(MARKETING) Twitter is unrolling new tool to help businesses personalize communications in the twitterverse.

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How to set up your customer Twitter business profile

Twitter is helping businesses take customer service to the next level with it’s newest feature, which allows employees to respond to Direct Messages (DMs) using custom profiles.

So what are custom profiles?

Super simple: the staff member’s name, profile picture and job title will show when they’re talking to a customer rather than the company’s Twitter photo and name.

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The goal is to give a more personal feel to customer service interactions and reassure customers that they’re talking to a real person rather than a robot.

Real life people!

To really amp up the authenticity, customer service agents can even add emoji to their Twitter names which display in group DM chats.

This way you feel like you’re getting help from a buddy who’s genuinely concerned about your well-being, and isn’t that a great feeling?

I want! How can I get?

Businesses of any size can use this new feature, and there are no limits on the number of custom profiles each business can operate.

All a business needs is a verified Twitter handle and to be whitelisted.

Setting up your basic business Twitter profile is pretty straightforward, then after that if you want to go custom, you can get on the list by signing up on this form after you receive verification. Easy peasy right? Twitter doesn’t stop the friendship circle there: the new feature is free, and so is the API that’s being made available (after working with Twitter’s partners to access it).

Twitter’s friendship game is strong

Twitter has taken several strides to provide outstanding customer service offerings for businesses: they’ve added more prominent buttons to make DMing customers easier, created a “send a private message” button that businesses can add to their tweets, automated DM messages, enabled businesses to show support hours on their profile page, and the list goes on.

These new custom profiles give businesses even more ways to make the customer service thoughtful, personal–and you have to admit, kind of fun!

Why all the efforts to personalize?
Robots just can’t give you the warm fuzzy comfort that real people can.

Making customers feel special goes a long way: according to Twitter, 77 percent of consumers are likely to recommend a brand after they receive personalized customer support, are 19 percent more likely to feel like the issue has been resolved, and are 22 percent more likely to be satisfied than customers who experienced less personal interactions.

T-Mobile, the original homie

T-Mobile is the first business to adopt this new feature. The company has long been leading the pack in personalizing the customer service experience. For example, it was one of the first companies to use customers’ real names and customer service agents’ initials in tweets, and last year created each of its agents a custom bio webpage to link to their tweet replies, displaying the agent’s picture and name.

Now T-Mobile is getting even cozier with its customers: the account @TMobileHelp will be the first company with the ability to use Twitter’s new custom profiles in its Direct Messages, too.Click To Tweet

However, T-Mobile won’t be your only friend for long–Twitter says other businesses will be rolling out the feature soon.

#TwitterForBusiness

Helen Irias is a Staff Writer at The Real Daily with a degree in English Literature from University of California, Santa Barbara. She works in marketing in Silicon Valley and hopes to one day publish a comically self-deprecating memoir that people bring up at dinner parties to make themselves sound interesting.

Real Estate Marketing

Be your own hero, make your own dang animated gif

(MARKETING NEWS) Oh, the ubiquitousness of gifs! People love them, and let’s face it: gifs sell. Why not make your own?

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A gif for any occasion

Oh, the ubiquitousness of gifs! Who knew that in just a handful of seconds you could have a moving image ready to convey the perfect situational response or reaction. There’s something so fun and memorable about using gifs to express yourself. Next time you’re ready to sling a celebratory gif to your sister after hearing about her promotion, or a pizza gif to your family and friends to indicate your Friday night dinner plans, why not consider making your own gif?

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Don’t let pop culture speak for you

With gifs.com, you can take your self-made content and tailor it to be the gif that’s perfect for you! The possibilities are almost endless: You can use a gif to share the latest developments in a product you’re working on, or for more personal ends. Maybe you’d like to share your latest cooking experiment, or a few steps of a walk you took on a particularly beautiful winter day.

Grab a link to content from your YouTube, Facebook, Instagram, Twitter – or simply upload a video from your own computer. Adjust the timing of your gif, add any effect you want (including this amazing Deal With It effect) and then create your gif.

But pop culture can speak for us too…

You can also use Gifs.com to create custom gifs from already well-known content. Sometimes, our favorite TV characters, star athletes, YouTubers or musicians can express something for us better than we ever could ourselves, and all the gif digging in the world won’t find us the exact image we’re looking for. There’s nothing wrong getting an assist from a reliable character!

You can upload content from your computer if you have something saved, but you can also grab content from almost any social site on the internet.

Those little extras never hurt

Gifs.com allows you to customize your gif’s link. This means that if you create something destined for meme-worthiness, you can link back to your own site and drive traffic on your blog or online store.

You’ll also have the ability to add stickers, text, and effects that will take your gif creation to the next level.

Considering this service is free, it almost seems wrong not to share your Gifs creations far and wide!

#GifMaster

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Real Estate Marketing

Refocusing your marketing strategy from millennials to Gen Z

(MARKETING NEWS) Gen Z will have more purchasing power, and be more prone to spending than the generations before them, and will be at a homebuying age before you know it – time to adapt.

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Time to refocus

Research on Gen Z is increasing as they graduate and enter the workforce. The biggest misconception is that they are just another kind of millennial. In fact, they are similar to the generation raised during the Great Depression.

And while they might share dependence on technology and short attention spans with the millennial crowd, some trends in Gen Z are remarkably different. This just might include their views on homeownership and the American Dream – while millennials seemed to have overwhelmingly rejected these things, Gen Z might be surprisingly traditional. We will be keeping an eye on them as they begin to enter adulthood. For now, your marketing strategies will need to be adjusted accordingly.

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Trying to get Gen Z on the phone?

Unlike millennials, Gen Z does not prefer all the digital interactions available. They are more likely to use click-to-call features, especially after texting or chatting first.

Once on the phone, though, the Gen Z cohort is more likely to hang up quickly, curse at the person on the line, or be frustrated if there is no immediate answer.

In a world where there are several avenues of communication with a company, Gen Z seems to want a more personal touch.

But they are more impatient about waiting for it.

Why does it matter?

This impatience and short attention span are tied to Generation Z being the most plugged in group, like, ever. “Gen Z consumers can be speaking to a customer agent, research everything that agent is saying and simultaneously tweet about how great or awful their experience is,” Sabrina Gravlee, Analytics Manager at the Marchex Institute.

Millennials, who prefer to make even large purchases digitally without any face-to-face or phone contact, got a lot of people thinking that was a trend that would change everything, and permanently. No car lots, no cashiers, no person-to-person selling. And that still might happen. But the Gen Z research suggests that a balance might be struck finally.

Perhaps the millennials were the opposite end of the pendulum from their baby boomer parents, and now we are back in the middle ground.

Marketing strategies on fleek

In any case, businesses would be wise to consider a hybrid approach as Generation Z becomes a bigger part of their consumer bases.

Some sources predict that they will have more purchasing power, and be more prone to spending than the generations before them.

“The faster businesses can understand the patterns and preferences of Generation Z, the faster they can gain footing with this next wave of consumer growth and ensure their own success.” say Gravlee.

Companies who adapt quickly to their youngest potential customers will be ahead of the game as we see Gen Z grow into their consumer status.

See the full report here.

#GenZ

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Real Estate Marketing

How to use Buffer’s social media calendar to boost your marketing efforts

(MARKETING) Social media can be a handful to manage, but Buffer offers a calendar that could give you the competitive advantage.

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Growing an audience on social media often means implementing a consistent sharing schedule to give valuable, timely information. A social media strategy will help businesses reach their audience in a meaningful way and keep them engaged throughout the entire process.

Buffer, the online social media management tool, understands the need for an organized social media strategy, and has now added a social calendar to their list of great features. With Buffer calendar, users can keep track of when, where, and what to post over long periods of time.

Super easy to use

Buffer’s social media calendar operates much the same way as a Google or Outlook calendar, making it familiar and easy-to-use. Users can add social media updates to the calendar months in advance, reschedule when necessary, and click each calendar item to get in-depth details and see if the task has been fulfilled.

You can also schedule customized posting to automatically fill pre-set time slots, and click and drag items around the calendar for instant rescheduling.

Complimenting your queue

Buffer already offers the Buffer queue, where users can create a list of social media updates to automatically post at certain times. Buffer calendar is a great compliment to the queue because it allows users to schedule much further out, and see the update schedule one week at a time. The calendar format is an important visual tool that will help many users better monitor and implement their content strategy.

For example, if a particular day had multiple updates scheduled about the same topic, Buffer calendar would make this easy to identify and rectify.

While the Buffer queue may move updates around on the schedule when users add or move posts to the top of their queue, the calendar ensures that these updates are pinned at the exact time you choose. Even better, the queue and calendar will automatically sync so that anything added to the queue will show up on your calendar—and vise-versa.

The new calendar feature is a great addition to Buffer’s social media management toolkit. The Buffer calendar allows for a new level of precision and accuracy, making it easier than ever to create custom scheduled posts, schedule projects for certain dates, and manage social media updates and pins.

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