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Top 5 false claims real estate pros use in their marketing

(MARKETING) Real estate pros are known for making sweeping proclamations about their quality without backing it up. Let’s discuss this annoyance, Andy Rooney style.

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I just wanted everyone to know that I am the “Number One Executive Evers,” I also help lead the “Number One Fastest Growing News Organization” in the world. We have the “Highest Reader Satisfaction On The Web,” and I was voted the “Best Wife In The World.” There, I said it.

What’s that you say? How can you disagree with my claims? I put them in print, they must be true! Alas, some of these may not be true, much like blatant imaginative statements made on real estate websites and business cards worldwide. Is this the stuff your marketing is made of? As most of you know, I’m not a Realtor, but I am a consumer who long worked 70+ hours at a boutique firm. With that, I give you my Top 5 Offensive (and often false) Claims:

CLAIM #1- Top Realtor

This is a personal favorite – simply Google “Top [insert your city here] Realtor” and the results are endless. How is it possible that hundreds of people are ALSO the “Top Realtor” in your city? This claim is frequently used because it is subjective, but when everyone claims this ranking, it falls on deaf ears!

So, what does your claim mean? Are you the top highest producing, the top recruiting broker in the city, or do you claim the top closing ratio? All of us here know that fluff is abundant on websites and canned material still rules the day, but if you have to fake it… it ain’t that good.

CLAIM #2- Your Neighborhood Specialist

There are many specialists out there, and several Realtors can specialize in the same subdivision, but don’t close your eyes, point at a map and pick a spot to farm, thus claiming your “specialty.” That would be like ME saying that I am THE Scripps Ranch, CA specialist (yet I’ve never been there and besides, the Bergs have it on lockdown).

I got a flyer on the door the other day. This Realtor claimed to be my neighborhood’s specialist and “Top Realtor.” Strange- I have never seen a sign in anyone’s yard with your name on it here – not once. Hmm… a look at the MLS and… nope, you haven’t had a listing in this subdivision since it broke ground four years ago, so my bet is that my neighborhood looked sexy and you wanted to be invited to the party. Fine, but don’t make false claims – your market will see right through you.

Please don’t say you are a specialist unless you really are! I would hate to go to a gastroenterologist only to learn he’s actually a pediatrician.

CLAIM #3- Top 1% of Agents

Top One Percenters get under my skin in a big way. Locally, there’s a super smarmy Realtor whose website features a clip art illustration of a guy with a huge screw in his back saying “don’t let this happen to you” followed up with his doctored photo, his name and claims to be in the “Top 1% of Agents Nationwide.”

I know he is a major producer, so I might believe him, but where does he get this number? Where does anyone not actually in the Top 1% get this number? If I were a Realtor and I was in the Top 1%, I’d be linking to every flashy site that mentioned my honor, lest consumers think I’m using a subjective term.

If you have a claim to fame (as I know some of you do), don’t just say it- back it up!

Your consumers would like to know – what are you the “Top 1%” of?!?!! Put “Top 1%” on your business card, but let people know what you are the best at (Top 1% of new home sales achieved in May 2016, Top 1% of Realtors who have been in the industry for under 12 months). Otherwise, to the consumer, it is fluffy fluffy fluff fluff.

CLAIM #4- Fastest Growing Company

This isn’t exclusive to Real Estate, but it is abused frequently in the industry. Look, there is a grassroots brokerage here that has cute marketing and is up to four agents; they claim to be the “fastest growing company” in Austin… how is this measured? By percentage? If you have two people in a company and add one person that year, your company has grown by 50% – woo hoo!

Wait, should I be impressed with that? Be careful of how you market your growth, don’t just make blanket statements.

CLAIM #5- Highest Customer Satisfaction

How is this measured? Did your assistant call after each closing and ask, “yes or no, were you satisfied with Mr. Realtor?” or is it based on a national survey, an Internet Poll, an obscure ratings website, or is it an honor bestowed upon you by a builder or your local Board? If you have proof, back it up, otherwise, knock it off.

The takeaway

The words “top,” “best,” and “specialist” are frequently abused in the real estate lexicon. Many Realtors have beaten these dramatic claims to death. Consumers do like flowery speech and if I were buying/selling, I would love knowing that my Realtor is the best. But as a consumer I can tell you – give me what I want – tell what you are the best at!

Blanket statements can come across as lies, so be specific! As Seth Godin says, “just saying it doesn’t make it true.” In your marketing and on your website, link to the sites that have given you honors, OR simply state, “Top Producing Re/Max Agent in Michigan!” Period.

#CrapClaims

Lani is the Chief Operating Officer at The Real Daily and sister news outlet, The American Genius, and has been named in the Inman 100 Most Influential Real Estate Leaders several times, co-authored a book, co-founded BASHH and Austin Digital Jobs, and is a seasoned business writer and editorialist with a penchant for the irreverent.

Real Estate Marketing

URL shortener: Once clicked, you can retarget ads across social networks

(MARKETING NEWS) This new tool helps expand your brand with a simple URL shortener that then lets you retarget site visitors. Bingo!

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The URL shortener is a must-have piece of the toolkit for the social media marketing age. PixelMe is a combination of a tried and true URL shortener with a retargeting pixel in every link to help your marketing efforts. Bingo!

If you’re not #intheknow, retargeting is a form of online advertising that uses cookies to help you advertise to your visitors while they browse the web. Basically, a piece of Javacript, a “pixel” is placed on the browser as a cookie. The cookie then notifies retargeting platforms to serve specific ads.

Usually, it’s part of an overall marketing strategy to help capture potential customers who visit your site, but don’t necessarily check out or become customers. Combined with content marketing and targeted displays, it can help get more people back to your site and ultimately become customers. In terms of numbers, if only two percent of customers normally convert on first visit, the ability to retarget gives you a better shot at the other 98 percent.

Key features of this tool beyond link shortening include: Measurement, with links analytics to help you determine what is working; Custom Domains with branded short domains; the ability to include single or multi-pixels so you can retarget with multiple ad platforms; bulk import that lets you quickly add multiple links and then share them from the dashboard; customized slugs edits (to the last part of the URL); a custom 404 screen if you have a dead link; and team member collaboration if you have a small marketing team coordinating your efforts.

The effectiveness of PixelMe comes from its development (a great story pulled from the blog here) with specific use cases in mind.

Influencer marketing (which we’ve written about: check it out here) for example, is often a one-time marketing exposure – with PixelMe, the campaign audience gets retargeted so you get more ROI on working with influencers.

PixelMe starts at $10 per month (with up to 200 shortened links a month and one pixelID); and goes all the way to $79/dollars a month (for 15 pixel IDs, 10 team members, and 5,000 links per month). At three pricing levels, practitioners of all kinds can find marketing benefits.

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Real Estate Marketing

Smartphone device plugs in to create 720 ° VR-ready home tours

(MARKETING) VR was once seen as a futuristic novelty, but with the rapid adoption rates, adding this to your toolbox could quickly set you ahead of your competitors.

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VR Maker

Accuracy is an important aspect of any real estate listing, which is why an app called VR Maker may soon become your new best friend.

VR Maker allows you to create a 360° presentation right from your smartphone, creating a seamless virtual reality experience in minutes. Such a presentation allows your clients to view properties’ interiors in crystal-clear detail, thereby removing some of the mystery from your real estate listings and bringing you closer to making a sale.

The way that the VR Maker works is simple: after signing up at iStaging website, you receive a 720° camera attachment for your smartphone (both iOS and Android are supported) along with a rotator unit on which you mount your smartphone. With the VR Maker app installed, all you have to do is make sure that everything is connected and tap “Capture”—VR Maker and the free equipment will do the rest of the work.

“The work” in the above context is quite impressive. VR Maker creates distortion-free 360° images of entire rooms with ease, allowing you to make a virtual house tour for which clients never have to leave the comfort of their homes. This footage also means that you don’t have to worry about uploading 100 photos at a time to make sure that every angle is covered—you can most likely cover the average house in one to two shots per room.

Having 360° footage of your properties isn’t necessary, but it lends a degree of credibility to your listings; after all, it’s hard to hide shortcomings in a home’s guest bathroom when one can see the entirety of the room. Similarly, having a high-definition, comprehensive view of the property gives you a leg up on the competition, and it certainly doesn’t dissuade clients from checking in.

Your clients’ comfort aside, using VR Maker will prove to be a huge time- and resource-saver for you as well, given that the app and equipment take little pre-existing knowledge to use and the shooting process is significantly more efficient than is traditional real estate photography. If you’re interested, head over to the iStaging website today to check out their demo.

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Real Estate Marketing

Want successful Instagram marketing campaigns? Follow these 8 tips

(SOCIAL MEDIA) Instagram has blossomed and more users means a shifting culture – here’s how to adjust your strategy.

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Instagram feeds update fast and there’s a new face-altering filter available each week. Users have figured out how to attract massive followings and even become “Instagram Famous.”

So how should brand marketing efforts fit the attractive, square mold?

Lucky for you, Buffer has done all sorts of research for you and rounded up eight key guidelines to follow when creating marketing content for Instagram. Here’s what they recommend:

1. Younger audiences like relevant, relatable and creative content.
Instagram’s user base is primarily 18-29 year olds and more women use the platform than men, according to the Pew Research Center. This demographic is fond of inspiring, beautiful and unique content. If you can create high-quality images and videos that can be described as “current, creative and useful” – the top three words used teens and young adults used to describe Instagram – you’ll be in good shape.

2. Post consistently, not constantly.
If you stick to a regular posting schedule and publish well-made posts, engagement will follow. Irregular, low-quality, constant posts won’t do you any favors. In fact, it may drive followers away if your posts becoming a nuisance and/or don’t measure up to others.

3. Post when it works best for you.
When’s the best time to post on Instagram? No one really knows; research varies. Make your own schedule based on what you’ve seen work for your audience.

4. Don’t neglect Instagram Stories!
Snapchat was all the rage for a while, but Instagram Stories are slowly taking over. According to Techcrunch, Instagram stories generated an average of 35 percent more views for brands than Snapchat.

Another study found some Instagram users pay more attention to stories than posts, too. Maximize engagement by posting a story every so often. Not sure how to create amazing story content for your brand? Free template resources, such as this one, can get you started.

5. Add hashtags and location tags.
These are tools to help users find your content. Use them when you can.

TrackMaven found nine hashtags seems to be the magic number for maximizing post engagement. Just don’t be obnoxious. However, use too many and your posts may be hidden from the hashtags feeds if they appear “spammy.”

6. Create a mix of videos and images.
Videos took over Facebook, and that may be Instagram’s fate, according to L2 and News Whip studies. However, whether videos will outperform images on Instagram depends on each brand’s followers. Experiment with videos and compare their performance with your image posts. The data will reveal what your followers prefer.

Read also: How to automate your Instagram posts to maximize results

7. Utilize user-generated content.
Big brands such as Ben & Jerry’s and GoPro collect the best customer-created photos taken of their products and repost them to their Instagram accounts – with great engagement success, too.

If you’ve noticed consumers frequently tag your company in pictures relevant to your product and brand, experiment with this strategy. It could be a great (and simple) way to expand your reach and reward consumer loyalty.

8. Caption lengths can vary.
Don’t make your captions longer or shorter than need be. The point of a caption is to convey a message, and this can be done in many ways: From a lengthy text story to a handful of emojis.

Instagram recommends keeping captions to 125 characters or less so users don’t have to click “read more,” but don’t forgo important details in an effort to be concise. Once again, quality versus quantity.

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