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Top reasons people unsubscribe from emails

(MARKETING NEWS) Sometimes promotional emails can cause us to purge our inboxes due to over-inundation. New data examines specific reasons customers unsubscribe from mailing listings.

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I’m just here for the coupon

I recently registered my work email with a company that shall not be named in an effort to receive a 20 percent off coupon. While I received the coupon, I also found myself receiving somewhere around 10 emails per week from this company.

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After a few weeks, I had no choice but to unsubscribe from this email listing. Though it did give me the option to minimize email settings, the overwhelming amount I already received was such a turn off that I had to unsubscribe altogether.

This has happened time and again with countless other mail listings, and I know that I’m not the only one burdened with email after email. Apparently this is such a common occurrence that eMarketer was able to conduct a survey that complied the top reasons why people tend to unsubscribe from email lists.

Unsubscribing by the numbers

The major reasons were broken down into 13 categories.

26 percent of people stated that they get too many emails in general as the top reason for unsubscribing. Click To Tweet

The additional reasons were as follows: 21 percent report that the emails were not relevant to them; 19 percent received too many emails from a specific company; 19 percent complained that the emails were always trying to sell something; 17 percent stated the content of the emails were boring, repetitive, and not interesting to them.

Sixteen percent unsubscribed because they do not have the time to read the emails; 13 percent stated they receive the same ads and promotions in the email that they receive in print mail (through direct mail, print magazines, newspapers, etc.)

Eleven percent stated that some emails can be too focused on the company’s needs and not enough on the customer’s needs; 10 percent felt that certain emails seemed geared towards other people’s needs and not their own. Another 10 percent did not like the appearance of certain emails, stating that they were too cluttered and sloppy.

An additional 10 percent didn’t trust the email to provide all of the information necessary to make purchasing decisions. Finally, one percent claimed “other” reasoning as the main cause.

Important for content marketers

Seven percent unsubscribed from certain email listings because they said emails did not look good on their smartphones. This may be an important note for marketers to keep in the back of their minds.

Keep in mind this data was collected last October and may not reflect all of the reasons that marketers should assess for retaining customers. Assess your email marketing strategy to ensure you’re fitting the needs of most of your customers.

#unsubscribe

Taylor is a Staff Writer at The American Genius and has a bachelor's degree in communication studies from Illinois State University. She is currently pursuing freelance writing and hopes to one day write for film and television.

Real Estate Marketing

Dark data may be the key to your locked potential

(MARKETING NEWS) The key to a solid marketing campaign could be dark data if anyone can figure out how to actually use it.

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One trend that marketers and entrepreneurs alike are trying to utilize is the mining of dark data from social media. It may sound like something a supervillain in a made-for-TV movie may use to “hack the mainframe,” but it may be the crux of your next marketing strategy.

Research firm Gartner defines dark data as “information assets organizations collect, process and store during regular business activities, but generally fail to use for other purposes.”

This data is frequently unstructured, making it difficult to utilize effectively. Structured data is easy to analyze, it populates spreadsheets after a customer enters their information on your website and other clear roads of analysis.

Unstructured data, in contrast, is information that may be collected but its not utilized effectively. Almost 90 percent of unstructured dark data falls through the cracks and is never put to use. One big source of unstructured data is social media posts.

Customers will share insights into your business and brand through their posts about their purchasing habits. This is frequently done through not just through the selfie, but the captions associated with the photo as well.

A picture can tell a lot of information to people (what times of items you sell, their quality, and their overall experience) but the caption can help you understand more what their attitude towards those events are.

A picture may show an attractively plated meal, but the caption may talk about how there was a long wait for the food as well as poor customer service. These captions, and subsequent comments, can offer a keen insight into what people like and dislike about your brand called sentiment analysis.

Sentiment analysis can be utilized to understand attitudes toward your brand, and there’s multiple ways you can go about this. One method of analysis is through the building of word clouds which examine the most used words in a few days of dark data. Pro-marketers can easily pull dark data from those who like or follow a business’ social pages into software which can do the legwork for you.

Small business owners have some options that are less sophisticated but can still do sentiment analysis of dark data effectively.

The IProspect blog suggests to use “a blend of monitoring tools,” many of them free, to complete a sentiment analysis.

A better understanding of dark data means you aren’t limited to just basic social media analysis tools. With these concepts, you too can illuminate your dark data and shine some light on future prospects.

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Real Estate Marketing

NAR’s ad campaign about Realtors must be better because it’s on a roll

(MARKETING NEWS) The NAR’s Get Realtor ad campaign has been live for a few months now and though there aren’t concrete metrics, overall reception is A ++.

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The National Association of Realtors (NAR) wants you to not only just choose their members to sell you a home, but to change the public perception of who a Realtor is through their newest ad campaign. The NAR communications team says that the aim of the campaign is to “reimagine the R®” and to bring brand awareness to Millennials in particular, as the next generation of homebuyers “in today’s hyper-connected world.”

The Real Daily wrote about this advertising campaign launched in June, so we thought it would be great to check in with how the campaign is doing so far. Sara Wiskerchen, Managing Director, Media Communications at NAR told us that due to the campaign’s launch in June, the NAR does not have many hard metrics on it. However, they did say that first impressions of the campaign from Realtors and consumers alike was very positive and that there was a “significant lift in brand awareness and consumer intention to use a Realtor.”

The Real Daily reached out to several of our readers (7 Realtors, 3 brokers, and 11 consumers) and the response was extremely positive. One reader expressed that the campaign does more to modernize the Realtor and their line of work more so than “brand than any other in the past, and they were pleased with it.” A different consumer said watching them made Realtors more “relatable” instead of uptight and “unapproachably buttoned up.”

Throughout these spots, there is a theme of making the consumer aware that a Realtor is helpful for achieving the American dream of homeownership and that while homebuying is challenging, a Realtor can go above-and-beyond for making it happen.

“This campaign demonstrates how Realtors bring endless enthusiasm to the whole home buying ordeal.”

Big changes are sweeping the NAR, from the attempt to modernize their association through this campaign to the appointment of new CEO Bob Goldberg, still fresh in his first 100 days in the corner office. This trade association is committed to integrating itself into the American home buying process and is listening to the consumer to do it. “Getting Realtor” has never seemed so hip.

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Real Estate Marketing

Instagram is letting users pay for one of their most sought features

(MARKETING NEWS) Instagram is letting user pay for one of their most prized features. Can you say sketchy?

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Verification for sale

The “verified” checkmark that one finds next to the names of celebrities and public officials has become synonymous with trust. In a time of parody accounts and identity theft, it’s refreshing to know that you can look for that little blue mark and know that the profile you’re viewing is certified legit.

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So it’d be a damn shame if you were to find out that someone like, say, Instagram was allowing for the sale of verification rather than using a vetting system to ensure that those little verified checkmarks appear next to the correct names…wouldn’t it?

Check, Please

The little blue verification check is more than just a symbol of social media prowess. The perks for verification vary depending on the platform; for example, Instagram’s perks include things like higher search rankings and free promotion.

Naturally, this can create a bit of a sense of urgency for up-and-coming brands, figures, and companies that are just legitimate enough to merit a following, but (allegedly) not prestigious enough to earn the verified check mark.

The kicker is that, unlike on Twitter, one cannot request verification on Instagram—you must personally be invited to the cool kids’ club.

Pay to Play

As with any market ever, demand begets supply. In this case, however, the “supply” happens to be a black-market endeavor to purchase and sell those verified check marks for anywhere from three to five figures.

In Instagram’s case, the exclusivity of invite-only verification is exceptionally tantalizing for some, leading the average price to land far higher than pay-for-verification services on other social media accounts.

While Instagram’s official policy prohibits this kind of behavior (because of course it does), the frequency with which accounts are illegally verified is low enough that they seem to be treating it like it’s a non-issue.

Predictable Offense

Ultimately, though, paid verification is a dangerous precedent to set insofar as it gives people with money and the right circumstances an advantage over those hard-working brands that objectively deserve verification more than those paying for it—much like literally any other context in real life.

The bottom line is this: of course Instagram has a black market that sells something coveted and borderline unattainable, and of course people are going crazy for it. That’ll be the case in any market for as long as demand is a thing.

With that said, the next time you see that little blue check mark next to someone’s name on social media, treat it with a moderate dose of skepticism.

#PayToPlay

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