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Op/Ed

Use these tips to respond to criticism so you can make your business, not break it

(EDITORIAL) You can go ahead and add criticism to that list of certainties in life. How you respond to criticism can make or break your career though. Use these tips to navigate those situations.

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The inevitability of criticism

It doesn’t matter who you are or what you do, you are going to face criticism. Some will be helpful and positive, while some will be negative and crush your spirit.

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Recognizing whether criticism is constructive or destructive can help you put it into perspective and use it to your advantage, instead of allowing it to tear you down.

Constructive vs destructive

The main difference between constructive and destructive criticism is how it is delivered. Constructive criticism values your feelings and helps you improve. Destructive criticism simply hurts your feelings. When criticism is delivered with the phrase, “no offense,” you can almost bet the person is trying to undermine you and not attempting to help. But when the person offers a compliment, then a way to improve, it’s constructive.

How to deal

Even constructive criticism can be hard on a person. It can really damage your self-esteem, if you let it. So, don’t let it.

When you get criticized, instead of taking the knee-jerk response of letting it get you down, take a few minutes to consider:

1. What’s the context? Is the person giving you context someone you should be listening to? An anonymous comment on Facebook is much different than a regular customer whose business you have earned.

2. Consider the source. Has the critic earned the right to offer it? In my field, I listen to editors who have fiction industry first-hand knowledge over people who rarely read.

3. If the criticism comes from a troll or a person who has no bearing on your business, you might just need to delete it from your mind. I’m not saying that’s easy, but you have to rise above the chaff, so to speak. Blow it off.

4. If the criticism is something you can use, appreciate the criticism. Whether or not you choose to do anything with the comments, you should thank the person and tell them that you’ll consider their input. Look at their words objectively and see if you can make your business better.

5. Accept that people are going to have their own opinions about your business or situation. When you put yourself out in the public, you are going to be critiqued. People make decisions every day about whether to shop with you or not. If it’s due to something you can change, to make the customer experience better, wouldn’t you rather have that information, even when it’s delivered rather abruptly?

Take a breath

If you are criticized take it in stride – the sky isn’t falling. If it is constructive try to see where the other person is coming from and let it make you better. If the criticism is destructive, again, try to see if it holds any merit and then, like water on a duck’s back, let it roll off, don’t let it make you bitter.

And in either case, assume the best of the critic’s intentions, keep a short account with the critic (don’t hold a grudge), and try to not take it too personally.

#Criticism

Dawn Brotherton is a staff writer at The Real Daily, and has an MFA in Creative Writing from the University of Central Oklahoma. Before earning her degree, she spent over 20 years homeschooling her two daughters, who are now out changing the world. She lives in Oklahoma and loves to golf. She hopes to publish a novel in the future.

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Op/Ed

1 in 5 agents on your team are at risk of burnout – how to retain them

(EDITORIAL) When your productive team members are at risk of burnout, you may lose them to another brokerage or another industry altogether.

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A recent Gallup poll shows that seven out of 10 employees feel unengaged with their work. And while researchers and HR departments have put a lot of energy into figuring out how to increase employee engagement, less attention has been focused on how to best support those employees who are already engaged. You may think being a broker or team leader is different than a Fortune 500 CEO, but in the sense of employee engagement, it’s the same.

Workers who are less engaged are actually less likely to quit (or switch brokers) than those who are engaged, but are stressed out about it. These losses are also harder for companies to bear, as highly engaged workers are generally the most productive and valuable to the team.

A study by the Yale Center for Emotional Intelligence surveyed over 1,000 U.S. employees to learn about engagement as it relates to burnout – burnout being, of course, the point of no return when an employee or team member is so stressed and exhausted that they can’t take it anymore.

Burnout has both physical and emotional symptoms and can lead to sleep problems and depression. Once an employee is burned out, they may need a lot of time to recover to previous levels of productivity, or worse, may give up and quit altogether. They may float to a different broker, franchise, or even another industry.

The study found that two out of five employees are highly engaged, but with low levels of burnout stress. These employees, categorized by the researchers as “optimally engaged,” had positive emotional health and contributed positively to the company. Unfortunately, one in five workers had high levels of engagement, but were at high risk for burnout. These workers represent the “engaged-exhausted” group,” and while they were very interested in their work, they were also very frustrated and stressed. This group had much higher turnover than even unengaged employees.

This means that all brands are at risk of losing some of their very best employees because they are overworked (and unsupported).

While some companies have helped their employees to reduce stress through wellness programs that encourage exercise, good nutrition, and mindfulness practices, the Yale researchers say that these programs may not do enough for highly-engaged workers.

Highly-engaged workers (or agents), across the board, reported having access to crucial resources such as supervisor support, rewards such as good pay, and recognition for their work. The biggest difference between optimally engaged workers and exhausted-engaged workers was the demands of the work itself.

In a nutshell – workers at risk for burnout simply had too much on their plates.

So while a company can expect to increase engagement, or reduce stress for engaged workers, by being supportive and offering resources and fair pay (or a better percentage), the make-or-break-it factor when it comes to burnout is the sheer volume of work.

Keep demands realistic and goals moderate. “Stretch goals” tend to stress people out more than motivate them.

If you give someone extra assignments or put more on their plate, re-delegate some of their other work to someone else or provide more assistant support. Encourage breaks and lunch breaks if someone is spending too much time at their desk.

In corporate life, the takeaway is to not overwork your best employees. But in real estate, it takes an experienced team leader or broker to spot impending burnout and address it by offering better support so another brokerage with better support doesn’t swoop in and snatch your most productive team members.

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Op/Ed

Using filters to ignore contrary opinions creates dangerous echo chambers

(EDITORIAL) We limit our growth when we accidentally create echo chambers – and most of us are guilty as sin…

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I don’t know if you remember the big to-do a couple of years ago when Lifeway Books removed Jen Hatmaker’s books from their inventory. Apparently, Lifeway Books decided that Hatmaker’s affirmation of same-sex relationships went against their doctrine.

I’m not here to argue the merits of Hatmaker or Lifeway’s decisions. At the time, I remember wondering why Lifeway was so scared of an alternative point-of-view. Lifeway is not the first company to ban a book because the ideas go against their own beliefs, it’s just the first company I could come up with as a starting point.

That brings us to today. I don’t know if you’ve seen some of the newest social media filters. You are now allowed to filter out unpopular topics or opinions on your social media feeds. Personally, I love this feature. I purposely turn off pages that say, “I bet I won’t get even 1 share.” I turn off other pages that always share very questionable news. I’ve even turned off some friends who have very different political philosophies than I do.

But in some ways, I worry that I might be living in an echo chamber. An echo chamber is defined as “a metaphorical description of a situation in which beliefs are amplified or reinforced by communication and repetition inside a closed system.”

Am I creating a system where I only hear people who don’t challenge my beliefs?

I especially worry about some of my friends who can’t see any way but their own. They won’t admit that they might be wrong or that someone else might have a solution. In our current political environment, there seems to be an attitude of not willing to give up an inch, just in case we lose our rights. With an attitude like that, neither side will be able to get anything done.

When did it become okay to stop listening to the other side?

Why are Americans (society?) so willing to only listen to ideas that are comfortable to them? We have become so polarized that no one wants to hear contrary opinions. Sometimes, it takes contrary opinions to find the media via, or middle road.

I encourage you to open your social media feed to people who think differently.

No, not your racist uncle or cousin who only posts fake news. But people who do talk about ideas and politics who may not be in your corner. I want to know what my representatives in Congress are thinking, even though I disagree with much of what they do. Let’s talk about our differences and try to find middle ground.

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Op/Ed

How calendars can stop your procrastination, boost productivity

(PRODUCTIVITY) As the old method of pen-to-paper planning comes back in style, see how its use can help with time management.

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My favorite part of writing for this publication, by far, is the fact that it always has me keeping my eyes and ears open for inspiration. The simplest comment from a friend can snowball into an idea that becomes beneficial to others.

Such was the case this past weekend when my best friend, Haley, stopped by to help me unpack my new house. Haley is a graduate student, pursuing a master’s in interpersonal communication, and is a much smarter version of myself.

We got to talking about what was on tap for Haley’s final semester and she told me about a workshop she’s creating for the graduate school on the topic of how using planners/calendars helps with time management. The girl has an affinity for pen-to-paper planners, and has created an organizational structure for her daily life through their use.

Naturally, I thought, “hey, sometimes I attempt to give people advice on time management and planning, let’s bounce some ideas off of each other.” Haley then gave me a rundown of the bullet points she’s planning on covering for her interactive workshop.

1) Take everything as it comes. As a new task pops up, put it down on your calendar (whether paper or electronic) so that you don’t forget to do it later.

2) With these tasks, schedule deadlines for yourself. It can be tough to be self-motivate and have tasks completed by your own assignment. However, putting them down in writing will help you stick to them.

Only work on something if you’re being productive. If you stop being productive, you should take a step back and work on something else for a while,” says Haley. “This is why my personal deadlines help because it makes me work harder but I still have my own time.”

3) Schedule out your week starting with events that you cannot change. Start by writing down your work schedule, then appointments, meetings, etc. Then schedule in tasks that have more flexibility in time.

4) After doing this, take all of these tasks and prioritize what must be completed first and assess how much time each task will take. Be sure to give yourself an appropriate amount of time for each task.

5) For bigger projects, considering breaking them down a bit. “For bigger projects I break it down into steps, normally using a concept map to understand the core aspects of my task and what needs to be accomplished within each of those to make it more digestible,” says Haley. “Once I have the pieces, I place the pieces into my weekly schedule of events I cannot change.”

All of the pieces of this puzzle come together to create a calendar that will help you juggle every aspect of your life and boost your productivity. By implementing these ideas in my own planning, it has definitely helped me to become more of a self-starter.

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